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Delivery Policy

General infos about the shipment

Orders placed before 8am GMT+1 will be dispatched on the same day. Any other order will be dispatched the next business day (for example, if you place your order on Friday evening, we will dispatch your parcel the following Monday).

Delivery to all destinations is subject to a fee that changes by the country of destination (between € 10.00 and € 40,00).

We kindly recommend to fill the shipping form in all its part, including an address where the parcel can be hand-delivered. Kopajos accepts no liability in case of missing, non-delivery, or stolen parcel.
We use to deliver with UPS Express Saver. If you prefer to arrange the shipment with a different courier, please send us an email prior of any order. All the costs will be at your expense. Kopajos accepts no liability in case of non-delivery.

Customs Duties

Kopajos is unable to advise on the exact cost of customs duties, if provided. Payment of these is necessary to release your order from customs on arrival. Any customs duties are at your expense.

Further information about shipments to Brazil, Turkey and Russia

Kopajos does offer delivery to Brazil Russia and Turkey, however shipping rules from our delivery partner UPS apply. To proceed with shipment, following requirements have to be met: order value must be under €1000; you have to provide full name as it appears on your passport and your passport number, if required. Kopajos ships to Brazil, Russia and Turkey on a DDU (Delivery Duty Unpaid) basis. This means that no taxes and duties, if provided, are included in the final purchase price. Please note that shipments to Brazil, Russia and Turkey are subject to restrictions, delays and local duties and taxes up to 50% of the total price paid. You will be invoiced for these costs directly by our shipping partner UPS or by your custom house.

Delivery Times

Please refer to estimated delivery times below:

EU – 1-3 business days
UK – 1-4 business days
US – 1-6 business days
China – 4-7 business days
Australia – 3-7 business days
Rest of the world – 3-7 business days

Please note that delivery times are used as a guide only. Kopajos doesn't take responsibility for any delays due to customs clearance, for any missing parcel or if there are any payment issues.


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