Delivery Policy

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DELIVERY POLICY

General information about the shipment.

Orders placed before 8 am GMT+1 will be dispatched on the same day. Any other order will be dispatched on the next business day.

Delivery to all destinations is subject to a fee that changes by the country of destination (between € 10.00 and € 50,00).

We kindly recommend filling the shipping form in all its parts, including an address where the parcel can be hand-delivered. Kopajos accepts no liability in case of missing, non-delivery, or stolen parcel.

We use to deliver with UPS Express Saver. If you prefer to arrange the shipment with a different courier, please send us an email before any order. All the costs will be at your expense. Kopajos accepts no liability in case of non-delivery.

DELIVERY TIMES

Please refer to the estimated delivery times below:

EU – 2 – 3 business days

UK – 2 – 3 business days

USA and Canada – 3 – 6 business days

Middle East Region – 3 – 5 business days

Asia – 4 – 7 business days

Rest of the world – 4 – 7 business days

Please note that delivery times are used as a guide only. Kopajos doesn’t take responsibility for any delays due to customs clearance for any missing parcel or any payment issues.

CUSTOM DUTIES

Kopajos is unable to advise on the exact cost of possibly, customs duties if provided. Payment of these is necessary to release your order from customs on arrival. Any customs duties are at your expense.

FURTHER INFORMATION ABOUT SHIPMENTS TO BRAZIL, TURKEY, AND RUSSIA.

Kopajos does offer delivery to Brazil, Russia, and Turkey. However, shipping rules from our delivery partner UPS apply. To proceed with the shipment, the following requirements must be met: order value must be under €1000; you have to provide a full name as it appears on your passport and your passport number if required. Kopajos ships to Brazil, Russia, and Turkey on a DDU (Delivery Duty Unpaid) basis. This means that no taxes and duties if provided, are included in the final purchase price. Please note that shipments to Brazil, Russia, and Turkey are subject to restrictions, delays, and local duties and taxes up to 50% of the total price paid. You will be invoiced for these costs directly by our shipping partner UPS or by your custom house.

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